FAQs

Yes. As of 1st January 2023, customers can now get a free personal alcohol license online on LicenseDXB using their valid Emirates ID or passport for tourists.

Alternatively, customers can get their free personal alcohol license at any of MMI’s 22 conveniently located stores across Dubai.

• Register online  https://licensedxb.com/#/home/registration
• Our Stores: https://retail.mmidubai.com/retail-stores/

To use MMI Home Delivery, you must be over 21 years old and be either:

• Dubai Resident with an Emirates ID registered on https://licensedxb.com/#/home/registration
• Tourist with original passport registered on https://licensedxb.com/#/home/registration

As soon as you complete your license application, you are eligible to place your order.

Customers can get a free personal alcohol license online on LicenseDXB using their valid Emirates ID or passport for tourists.

Alternatively, customers can get their free personal alcohol license at any of MMI’s 22 conveniently located stores across Dubai.

• Register online  https://licensedxb.com/#/home/registration
• Our Stores: https://retail.mmidubai.com/retail-stores/

We deliver to all registered addresses in Dubai, excluding Hatta.

We deliver between 10:00AM and 10:00PM, seven days a week.

You can choose your delivery slot when placing an order. Orders are delivered on the same day between 10:00AM and 10:00PM every day of the week.

No, MMI Home Delivery is free of charge.

Yes, the minimum order value is AED 200 (including 5% VAT).

No, the 30% municipality tax is removed based on the Dubai Government announcement made on 1^st Jan 2023.

Yes, all orders are subject to 5% VAT, in compliance with UAE regulations. If you’re a tourist who wishes to claim back VAT using Tax Free Planet, kindly visit an MMI Retail Shop to make your purchase.

You can pay for your order with MMI Home Delivery using our secure payment gateway

No, we do not offer payment on delivery. Our delivery team members do not handle cash or card machines. All order payments must be made online using our secure payment gateway.

Simply click on the “Login/Register” button located on the top menu bar and you will be redirected to our account registration page. Alternatively, you can create a new account upon check out before placing your order.  Before making a purchase, you must register on https://licensedxb.com/#/home/registration using your valid Emirates ID or passport if you’re a tourist.

By registering and creating an account on MMI Home Delivery, you will be able to quickly log in, place and order, and get it delivered to your securely saved address.

If you have any difficulties logging in or creating an account, please get in touch via mmihomedelivery@mmi.ae or call us on 04 304 0111 and a member of our team will be happy to help you.

Once we receive your order, you will receive an email confirmation from MMI Home Delivery, the order will also be saved in your Account/Order history. If you process an order and do not receive the confirmation email after making a payment, please get in touch via mmihomedelivery@mmi.ae or call us at 04 304 0111 and a member of our team will be happy to help you.

If you click “My Account” on the top menu bar, you will be redirected to your account dashboard. Simply click on the “Order” button on the side of the page, and you will be to see your order history.

Yes, to cancel your order, please contact us at via mmihomedelivery@mmi.ae or phone 04 304 0111.

Unfortunately, we cannot remove or add products to an order once you have checked out and paid for it online. You can request to cancel your order by getting in touch via mmimmihomedelivery@mmi.ae or calling us at 04 304 0111.

• We currently have a select range of more than 800 most popular wines, spirits, and beers from MMI available on MMI Home Delivery, including:
• We will be adding more products in the future, and please feel free to contact us if you have any special requests at mmihomedelivery@mmi.ae

All products are 100% authentic, through the approved Dubai distributor of your favourite international brands. They are stored and transported in climate-controlled conditions to your doorstep, with MMI quality guarantee. If you are not satisfied with the quality of any of the products, please reach out via  mmihomedelivery@mmi.ae or call us at 04 304 0111.

The person who placed the order on MMI Home Delivery must be available to accept the delivery and present either a:

• An Emirates ID if the customer is a Dubai resident.
• Original passport if the customer is a tourist.

If the above documents do not match the information submitted when the order is placed, our delivery team reserves the right to withhold the delivery.

Yes, the discount cards accepted in the MMI shops can be used online and issued in the name of the person placing the order. For more details, please get in touch via mmihomedelivery@mmi.ae or call us at 04 304 0111

Your order will be delivered to you in a refrigerated van or using a bike. Chilled products will be kept in a insulated bag with ice packs to preserve their temperature.

Yes, we will call you when we arrive. If the building allows our driver to sign-in and then we will deliver to your doorstep. If the building security does not give the driver access to the building, you must meet our driver in the lobby to accept your delivery.

Please note the refund for the goods will be to your credit/debit card which will take approximately 7 working days depending on your bank.

Your products will be delivered by MMI’s logistics team or our delivery partners directly to your door.

MMI Home Delivery offers a 100% quality guarantee for any purchase. If you have any concerns, please contact our team and we will arrange a replacement product to be collected from one of the MMI retail shops. You may be required to provide the product in question back to us to review for quality control purposes. Please get in touch via mmihomedelivery@mmi.ae or call us at 04 304 011.

If any items are missing from your delivery, please contact our team within 2 hours of receiving your delivery at mmihomedelivery@mmi.ae or call us at 04 304 0111.

Please note the refund for the goods will be to your credit/debit card which will take approximately 7 working days depending on your bank.

Yes, MMI Home Delivery uses the latest encryption technology. Your payment is processed by a market-leading and highly secure payment gateway. Please be advised that MMI does not have access to your credit card details.

If there is an issue during the ordering process, please contact our team email mmihomedelivery@mmi.ae or call us at 04 304 0111 and a member of our team will be happy to help.